frequently asked questions

Will the products I place into my cart be reserved?

When you place a product into your cart it does not reserve that product. Inventory is constantly changing, and your product is not assigned to you until the order process is completed. The email order confirmation you receive verifies your product and begins the shipping process.
Can I pre-order an item if my size is currently out of stock?

Currently we do not accept pre-orders for items that are out of stock or sold out. Please check our site routinely as we try to update our stock regularly.
What if I need to change my order after it was submitted?

We apologize that changes or adjustments cannot occur once your order is placed, yet we are always willing to help. Contact us at support@shopvonmorgan.com so we can assist.
How do I know my size?

Check out our detailed fit guide for assistance in the perfect for you, family and friends.
How do I properly care for my von morgan products?

We want you to always love your von morgan shirt, hoodie or sweatshirt. With the coloring and printing process of some clothing, we recommend that you machine wash in cold water, inside out and with a mild detergent. Wash separately the first time, then with like colors in cold water. Please do not use bleach or harsh stain removers as they can discolor your product. Hang or low heat to dry. If wrinkled, do not use an iron since this could damage the print or logo.
Where does Von Morgan ship?

To street addresses, PO Boxes and APO/FPO address throughout the continental US and Hawaii. While we do not ship Internationally, we hope to branch out to Canada and our International customers soon.
When will my order be shipped?

We process orders as quickly as possible. Orders placed Monday through Friday are generally shipped within 72 hours, yet high volume periods (holidays, major promotions, etc.) can take longer. If an order is placed on the weekend (Saturday or Sunday) we work to ship within two business days. Our desire is to get your product to you promptly, nut please note we can be at the mercy of our shipping carriers. A delay with our carriers could create a delay in receiving your product.
Am I able to track my order?

All orders include a tracking number. Once your order is shipped the tracking number will be sent to the email provided at checkout. As a reminder, your order number is not the tracking number.
Can I ship to an address different from my billing address?

Definitely! When completing your order, you’re able to enter a different shipping address and billing address. This allows for our shirts to be sent to family and friends.
May I change my order after it has been submitted?

You can edit the title from the Settings tab in the app.
What is your return policy?

Items must be returned new, unused, unworn and unwashed. We only accept returns for products purchased through shopvonmorgan.com, not third-party sites or stores. Our full return policy can be viewed at shopvonmorgan.com/returns Full-price items with proof of purchase: - Within 45 days of purchase: Full refund or merchandise credit - After 45 days of purchase: Merchandise credit of purchase value Sale items with proof of purchase - Within 45 days of purchase: Full refund or merchandise credit - After 45 days of purchase: Merchandise credit of purchase value Please note that return shipping is not free and will incur a charge (a return fee) of $5.50 which will be deducted from your potential refund.
How long does it take to process my return?

While we work hard to complete returns in a timely fashion, our completion of returns can take 2-3 weeks to fully process. The posting of a return back to your credit card or bank account once the return is complete can take 3-5 business days. Should you have additional questions please contact us at support@shopvonmorgan.com.
What type of payments does Von Morgan accept?

- Visa - MasterCard - Discover Card - American Express - China Union Pay - Japan Credit Bureau (JCB) - Diners Club - Cartes Bancaired (CB) - Maestro We do not accept cash, cash on delivery (COD), checks, money orders or cashiers checks.
Is my credit card immediately charged when I place an order?

Not at all. You will be charged once your order ships. After placing your order, an authorization will post to your credit card, but the funds/charge occurs when your order ships and you receive the tracking number.
Does Von Morgan collect sales tax?

Von Morgan is required to collect sales tax in the following states: AL, AR, CA, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, VT, VA, and WA
How much of your proceeds go to ocean conversation?

We donate 10% of net profits to the Monterey Bay Aquarium to support the research, conservation and health of the aquatic ecosystem. The ocean is our largest resource and we are proud to assist in the conservation efforts!
Does Von Morgan donate to any other charities or causes?

Yes! Often we create donation collections in which we create shirts for specific causes. Additional funds are donated to causes like: Autism Awareness, Breast Cancer Research, LGBTQ, and various others.
Does Von Morgan have social media pages?

Yes! Please visit us on: Instagram: @shopvonmorgan Twitter: @shopvonmorgan Facebook: @shopvonmorgan